01Introduction & Scope of This Policy
This Privacy Policy is issued by 33zk, an online betting platform operating in https://33zk.vu. It outlines our commitment to protecting the personal data of every user who registers, browses, or uses any service on our platform.
At 33zk, we understand that trust is the foundation of the relationship between a platform and its members. We know you entrust us with your personal information every time you register an account, make a deposit, or contact our support team. That is why we ensure every aspect of data handling is conducted with full integrity, transparency, and accountability.
This policy applies to all personal information collected through the official 33zk website, the 33zk mobile app, and direct communications between members and our team via email, live chat, or other official channels. By using our platform, you acknowledge that you have read and understood this Privacy Policy.
02Personal Data We Collect
33zk collects personal data only to the extent necessary to deliver quality services, ensure platform security, and comply with legal obligations. We do not collect excessive or irrelevant data.
| Data Categories | Specific Information | Primary Purposes |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number (MyKad) | Identity verification (KYC), legal compliance |
| Contact Information | Email address, mobile phone number | Account communications, security verification, support |
| Financial Information | Bank account details, account holder name, bank name | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, session data | Account security, fraud detection |
| Activity Data | Betting history, game statistics, transaction records | Personalisation services, responsible wagering |
| Communication Data | Live chat conversation records, support emails | Service improvement, dispute resolution |
03How We Use Your Data
Every piece of data collected is used for clear and legitimate purposes. We do not use your data for purposes unrelated to the provision of 33zk services. The following are the primary purposes for which your personal data is used:
- Account Management — Creates and maintains your account, verifies identity, and processes transactions accurately and securely.
- Service Fulfilment — Processes deposits, withdrawals, bonus usage, and all financial transactions you carry out on the platform.
- Platform Security — Detects and prevents fraud, money laundering, multiple account usage, and any activity that violates the terms of service.
- Customer Support — Responds to enquiries, resolves technical issues, and addresses complaints promptly and effectively.
- Legal Compliance — Fulfils reporting obligations to the relevant authorities, and ensures compliance with KYC and anti-money laundering (AML) requirements.
- Service Improvement — Analyses usage patterns to improve the user experience, enhance the interface, and develop new features.
- Account-Related Communications — Sends important notifications such as transaction confirmations, security alerts, and policy updates.
- Responsible Wagering — Monitors wagering patterns to identify signs of problem gambling and provide appropriate support to members who need it.
04Data Sharing With Third Parties
33zk does not sell, rent, or disclose your personal data to third parties for marketing purposes. We only share data when necessary and under limited circumstances as follows:
All third parties we work with are bound by data processing agreements that require them to protect your information at a level equal to or higher than our own standards. We review these agreements periodically to ensure ongoing compliance.
05Data Security Measures
Protecting your personal data from unauthorised access, loss, or misuse is a responsibility we take very seriously. 33zk continuously invests in the latest security infrastructure to ensure your data remains protected at all times.
- 256-bit SSL Encryption for all communications between your device and our servers — no data is transmitted in plain format.
- Data Encryption at Rest — all personal data stored in our database is encrypted using AES-256 algorithm.
- Role-Based Access Control — only authorised personnel may access member personal data, and every access is logged for audit purposes.
- Two-Factor Authentication (2FA) available to all member accounts and mandatory for all internal staff accounts.
- Periodic Vulnerability Scanning — our systems are regularly tested by independent security experts to identify and close any vulnerabilities.
- Real-Time Monitoring — our SIEM system monitors platform traffic and activity 24 hours a day, 7 days a week to detect threats immediately.
06Cookies & Tracking Technologies
33zk uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.
There are several types of cookies we use:
- Essential Cookies — Required for core platform functions such as login session authentication, security controls, and navigation. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies — Collects information on how you use the platform, including the most frequently visited pages and error messages received, to help us improve performance.
- Functional Cookies — Allows the platform to remember your preferences such as language, display settings, and favourite game selections to deliver a more personalised experience.
- Analytics Cookies — Used to understand aggregated, anonymised usage patterns for internal product improvement purposes.
07Your Rights as a Data Subject
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by 33zk:
Right of Access
Request a copy of the personal data we hold about you in a readable format.
Right to Rectification
Request correction of inaccurate or incomplete data within a reasonable timeframe.
Right to Erasure
Request deletion of your personal data, subject to legal record-retention obligations.
Right to Object
Object to the processing of your data for direct marketing purposes at any time.
Right to Data Portability
Receive your data in a structured, machine-readable format for transfer to another provider.
Right to Restriction of Processing
Request restriction of your data processing under certain circumstances while a dispute is being resolved.
To exercise any of the above rights, send a written request to [email protected] stating the type of right you wish to exercise, your full name, and account number. We will process your request within 14 working days.
08Data Retention Period
33zk retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or to comply with applicable legal requirements. Retention periods vary by data type:
- Active Account Data — Retained for the duration your account remains active and for as long as you continue using the platform.
- Financial Transaction Records — Retained for a minimum of 7 years after the transaction is carried out, in compliance with Malaysia's financial and tax legal requirements.
- KYC Records and Identity Verification — Retained for a minimum of 5 years after account closure, in line with AML (Anti-Money Laundering) requirements.
- Communication History — Live chat records and support emails are retained for 2 years for service improvement and dispute resolution purposes.
- Technical Data & Logs — System logs and technical data are retained for 90 days for security and diagnostic purposes.
- Account Closed Upon Request — Personal data will be deleted or anonymised within 30 days after closure, except for data that must be retained for legal reasons.
09Changes to This Privacy Policy
33zk reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or service improvements. Any significant changes will be communicated to you through the following means:
- Notification via email to the address registered on your account
- Prominent notice on the platform login page for at least 7 days before changes take effect
- Update the "Last Updated" date at the top of this page
Continued use of the platform after updated policy terms take effect will be considered your acceptance of those terms. If you do not agree with any changes, you may close your account and request data deletion through our customer support.
10Contact Us About Privacy
If you have any questions, concerns, or wish to exercise your rights regarding personal data, the 33zk Data Protection Officer (DPO) team is ready to assist you:
For formal complaints regarding data protection that our team is unable to resolve, you may submit a complaint to Personal Data Protection Department (PDPD) Malaysia through their official channels.